Membership Coordinator

Website National Veterans Memorial and Museum

NVMM presents the Veteran experience through personal stories

The National Veterans Memorial and Museum (NVMM) in Columbus, Ohio represents a national initiative of profound importance for our nation’s 20+ million living Veterans. There was previously no single monument or museum dedicated to the Veteran’s experience in the U.S. until today. With 30,000 square feet available for exhibit space, this new institution celebrates the service and honors the sacrifice of Veterans throughout history. Envisioned by the late Senator John Glenn (1921-2016), Colonel, USMC (Retired), as a gathering place for Veterans across the country, the museum opened to the public on October 27, 2018. NVMM presents the Veteran experience through the lens of personal stories and life-changing experiences from which visitors will be inspired to learn more about our country’s history and actively engage in their own communities as informed citizens. Today, the NVMM’s impact connects and supports Veterans nationwide thru online digital and impactful programming.

POSITION OVERVIEW – MEMBERSHIP COORDINATOR
The NVMM seeks an energetic and engaging individual to support the Advancement Team in the cultivation, solicitation, and stewardship of new museum members as well as to support the logistical fulfillment process for the membership program. The Membership Coordinator must have excellent communication skills, strong fundraising and/or sales skills, problem-solving aptitude, a donor-centric approach, ability to work in an evolving and fast-paced environment, and regular weekend or after-hours availability for special events as needed.

ROLES AND RESPONSIBILITIES OF MEMBERSHIP COORDINATOR

• Managing the acknowledgment process with an external partner of new member and renewed member packages
o Responsible for managing package components and inventory.
o When not acknowledgements are not outsourced, managing in-house acknowledgement process for members and donors on a weekly basis.
• Co-Management and analysis of Member data, lists, and metrics with Database Manager to provide program trends and recommend strategy.
• Point of contact for [email protected] email inquiries and General Member Voicemails.
• Liaison with MarCom for the creation and management of digital solicitation copy to include email and social media.
• Connecting with members one-on-one to gather their story and affinity and developing marketing and promotional opportunities through leveraging stories.
• Shared responsibility for developing and coordinating the annual Thank-A-Thon and End-of-Year Stewardship Touchpoint with Members and Donors.
• Shared responsibility for developing and executing member events with a focus on existing member stewardship and cultivation, as well as attracting and engaging new members.
• Primary lead for gift entry of new members, donations, and renewal gifts – responsibility for coordinating entry among Advancement staff during high volume.
• Work alongside the Guest Experience Associates during museum open hours and at special events to convey membership messaging to cultivate and solicit new members.
• Function as part of the Advancement Team by assisting in identifying and referring potential major donors.
• This position reports to the Membership Manager and works closely with the Director of Advancement and Vice President for Advancement on integrating membership strategy within the wholistic fundraising strategy at NVMM.

ESSENTIAL SKILLS & DESIRED QUALIFICATIONS OF MEMBERSHIP COORDINATOR
• At least two years prior fundraising, and/or customer service experience is required.
• Proactive time management skills and the flexibility to pivot between tasks.
• Strong verbal and written communication skills and an ability to interact with persons of diverse jobs, backgrounds, and personalities.
• Donor-centric, extremely personable, and polite, comfortable and friendly while interacting with the public.
• Dependability, adaptability, and ability to work well with a team.
• Candidate must be able to maintain a professional manner by using tact, initiative, good judgment, and confidentiality always.

EDUCATION FOR MEMBERSHIP COORDINATOR
Bachelor’s degree and minimum of two years of experience in sales, development, advancement relations, communications and/or marketing. The candidate must also have a collaborative professional philosophy, recognizing that this position is integral to the achievement of the goals and objectives of the Advancement Office and the organization.

KNOWLEDGE, SKILLS AND ABILITIES OF MEMBERSHIP COORDINATOR

COMMUNICATIONS SKILLS: Ability to communicate clearly, concisely and professionally both orally and in writing. Strong interpersonal skills a must.

PLANNING AND ORGANIZATION: Ability to manage several projects simultaneously, prioritize and plan work activities while meeting established deadlines. Strong organizational and time-management skills.

ANALYTICAL AND PRESENTATION SKILLS: Ability to evaluate, interpret, and present complex information effectively in professionally prepared documents or presentations. Must possess a demonstrated attention to detail in order to achieve a high degree of accuracy.

TECHNICAL SKILLS: Proficient in the use of administrative systems software, such as Blackbaud, Raiser’s Edge, Colleague, Constant Contact, etc. Proficient with Microsoft Office suite, especially Excel, Word and PowerPoint.

LEARNING AGILITY: Independent and innovative self-starter who displays an ability to learn quickly and easily adapts to changing situations. Experience researching topics to gain knowledge and understanding when information gaps exist.

TEAMWORK: Ability to collaborate effectively with colleagues within the division and other units to gain full understanding of the project and the desired outcome; ability to produce high quality and consistent results with assistance of team members; provide support to teammates involved in complex and special projects requiring additional resources and specific expertise.

SALARY FOR MEMBERSHIP COORDINATOR
Compensation will be based on qualifications and experience. NVMM offers a comprehensive and competitive benefits package along with complimentary parking.

NVMM APPLICATION PROCESS
Applications will be accepted for this position until filled. Only selected qualified candidates will be contacted for an interview. No phone calls will be accepted.

EQUAL EMPLOYMENT OPPORTUNITY
The NVMM is an equal opportunity employer and does not discriminate against any applicant for employment or any employee because of age, color, sex, disability, national origin, race, religion, sexual orientation, gender identity, or military veteran status.

To apply for this job please visit nationalvmm.applytojob.com.