Membership Manager

Website National Veterans Memorial and Museum National Veterans Memorial and Museum

National Veterans Memorial and Museum

The National Veterans Memorial and Museum (NVMM) in Columbus, Ohio represents a national initiative of profound importance for our nation’s 20+ million living Veterans. There was previously no single monument or museum dedicated to the Veteran’s experience in the U.S. until today. With 30,000 square feet available for exhibit space, this new institution celebrates the service and honors the sacrifice of Veterans throughout history. Envisioned by the late Senator John Glenn (1921-2016), Colonel, USMC (Retired), as a gathering place for Veterans across the country, the museum opened to the public on October 27, 2018. NVMM presents the Veteran experience through the lens of personal stories and life-changing experiences from which visitors will be inspired to learn more about our country’s history and actively engage in their own communities as informed citizens. Today, the NVMM’s impact connects and supports Veterans nationwide thru online digital and impactful programming.

POSITION OVERVIEW – MEMBERSHIP MANAGER

The NVMM seeks an energetic and engaging individual to support the Advancement Team in the cultivation, solicitation, and stewardship of new museum members as well as to support the logistical fulfillment process for the membership program. The Membership Manager must have excellent communication skills, strong fundraising and/or sales skills, problem-solving aptitude, a donor-centric approach, ability to work in an evolving and fast-paced environment, and regular weekend or after-hours availability for special events as needed.

ROLES AND RESPONSIBILITIES OF MEMBERSHIP MANAGER

  • Manage the partnership with an external Direct Mail Marketing Firm to include:
  • Lead weekly calls with partners and engage other departments as needed.
  • Develop and set annual strategy for direct mail member acquisition and appeals.
  • Maintain two-way information sharing and communication for reporting purposes.
  • Co-create member premium strategy with emphasis on ROI.
  • Work with the Director of Advancement to develop the annual budget and manage the RFP process when needed.
  • Collaborate with the Marketing & Communications Team to advocate for and integrate member specific messaging across all marketing campaigns, as well as ensure brand compliance across all internally and externally produced membership collateral.
  • Collaborate with the Guest Experience Team to develop strategies that engage members in exhibitions, events, programming, and education that lead to deeper connections and support for NVMM.
  • Collaborate with the Guest Experience Team to develop and update quarterly strategies to increase member conversion at the Welcome Desk and within the Museum.
  • Work with the Database Manager to identify and analyze program trends, compare them against industry standards, and leverage the data to inform strategy for a positive ROI of annual acquisitions and appeals.
  • Work with the entire Advancement Team to develop and implement a donor-centric stewardship plan that values giving at every level.
  • Emphasis on developing strategies for mid- and top-level members and individuals.
  • Manage a portfolio of 30 to 50 member prospects that have been identified for increased giving opportunities.
  • Supervise the Membership Coordinator and develop annual goals and opportunities for growth.
  • Performs other duties as assigned.

ESSENTIAL SKILLS & DESIRED QUALIFICATIONS OF MEMBERSHIP MANAGER

  • At least five years prior fundraising, and/or customer service experience is required.
  • Proactive time management skills and the flexibility to pivot between tasks.
  • Strong verbal and written communication skills and an ability to interact with persons of diverse jobs, backgrounds, and personalities.
  • Donor-centric, extremely personable, and polite, comfortable, and friendly while interacting with the public.
  • Dependability, adaptability, and ability to work well with a team.
  • Candidate must be able to maintain a professional manner by using tact, initiative, good judgment, and confidentiality always.

EDUCATION FOR MEMBERSHIP MANAGER

Bachelor’s degree and minimum of five years of experience in sales, development, advancement relations, communications and/or marketing. The candidate must also have a collaborative professional philosophy, recognizing that this position is integral to the achievement of the goals and objectives of the Advancement Office and the organization.

KNOWLEDGE, SKILLS, AND ABILITIES OF MEMBERSHIP MANAGER

COMMUNICATIONS SKILLS: Ability to communicate clearly, concisely, and professionally both orally and in writing. Strong interpersonal skills a must.

PLANNING AND ORGANIZATION: Ability to manage several projects simultaneously, prioritize and plan work activities while meeting established deadlines. Strong organizational and time-management skills.

ANALYTICAL AND PRESENTATION SKILLS: Ability to evaluate, interpret, and present complex information effectively in professionally prepared documents or presentations. Must possess a demonstrated attention to detail to achieve a high degree of accuracy.

TECHNICAL SKILLS: Proficient in the use of administrative systems software, such as Blackbaud, Raiser’s Edge, Colleague, Constant Contact, etc. Proficient with Microsoft Office suite, especially Excel, Word, and PowerPoint.

LEARNING AGILITY: Independent and innovative self-starter who displays an ability to learn quickly and easily adapts to changing situations. Experience researching topics to gain knowledge and understanding when information gaps exist.

TEAMWORK: Ability to collaborate effectively with colleagues within the division and other units to gain full understanding of the project and the desired outcome; ability to produce high quality and consistent results with assistance of team members; provide support to teammates involved in complex and special projects requiring additional resources and specific expertise.

SALARY FOR MEMBERSHIP MANAGER

Compensation will be based on qualifications and experience. NVMM offers a comprehensive and competitive benefits package along with complimentary parking.

NVMM APPLICATION PROCESS

Applications will be accepted for this position until filled. Only selected qualified candidates will be contacted for an interview. No phone calls will be accepted.

EQUAL EMPLOYMENT OPPORTUNITY

The NVMM is an equal opportunity employer and does not discriminate against any applicant for employment or any employee because of age, color, sex, disability, national origin, race, religion, sexual orientation, gender identity, or military veteran status.

To apply for this job please visit nationalvmm.org.