Member Care Associate

  • 30 Hours with Benefits
  • Columbus
  • Salary Range (Optional but highly recommended to increase equity in the workplace): $17.50 baseline, more in recognition of experience

Website Ohio Ecological Food and Farm Association

The Ohio Ecological Food and Farm Association (OEFFA) has an immediate opening for a highly capable and motivated individual to provide support for its membership and chapters. The Member Care Associate takes primary responsibility for managing all phases of the membership process as the frontline representative of OEFFA, responding to inquiries about membership, sending renewal notices, processing membership renewal information and payments, and tracking and analyzing this information in the membership database. In addition, the Member Care Associate provides support and service to OEFFA’s grassroots chapters, helping chapter leadership with chapter recruitment, communication needs, and programming.

Essential functions include:
• Increase and retain members by planning and carrying out a recruitment and retention strategy
• Manage the OEFFA database of contacts, onboarding new members and processing membership  renewals
• Provide ongoing support to OEFFA’s grassroots chapters by assisting them in defining and achieving their goals, supporting
their communication needs, and responding to requests for assistance with recruitment and programming
• Respond to inquiries about membership; process applications, including payments, for new and renewing members
• Analyze member information
• Provide development support, including acknowledging and handling donations in a timely manner
• Recruit and coordinate volunteers to help with membership work
• Collaborate with Communications Director to update print and web-based membership materials
• Contribute to general fundraising event work
• Answer incoming calls on the general phone lines
• Assist with special events, tasks, and projects as needed
• Provide excellent customer service and assistance to our members and constituents by ensuring    information and assistance
needs are met, and all communications work is handled in a professional manner

Qualifications we seek:
• Bachelor’s degree in a relevant field is preferred
• Experience with CRM database software is highly preferred
• Strong computer skills in PC platform, including significant experience with Microsoft Office suite, as well as, administering
social media, mailing lists and/or discussion forums
• Experience and skills building relationships with volunteers and supporters
• Exhibit strong organizational, analytic, and project management skills (moved from Essential Functions)
• Prior work experience in an office environment; not-for-profit experience is a plus
• Experience in effectively planning, managing, and carrying out multiple tasks
• Commitment to performing work with a high degree of accountability and consistent excellence with exceptional attention to
detail and accuracy
• Ability to use spreadsheets and databases for tracking and analyzing information
• Ability to be flexible in scheduling work
• Excellent written and oral communication skills
• Ability to manage multiple tasks at the same time
• Passion about sustainable agriculture and organic agriculture, family farms, and rural places
• Ability to work independently

The position is open until filled and applications will be reviewed on a rolling basis; apply as soon as possible to be assured full consideration. Your application should be addressed to Renee Hunt, Program Director, and consists of three items: a cover letter, resume, and contact information for three professional references (indicate relationship to you). In your cover letter please address how your experience and background match the functions and qualifications of the position. Please combine these as a single PDF file and submit via email to [email protected] and for the subject line use “Member Care Associate.”

We seek to recruit, develop and retain the most talented people from a diverse candidate pool, and all employment is decided on the basis of qualifications, merit, and organizational need. In the same way that biological diversity is foundational to the healthy agricultural systems we support, we recognize that diversity of people makes OEFFA healthier and more sustainable. As part of the application, we invite candidates to describe how their life experiences enrich the diversity of our organization.

To apply for this job email your details to