Membership Coordinator

  • Full Time
  • Newark, Ohio
  • Salary Range (Optional but highly recommended to increase equity in the workplace): $17-24

The Dawes Arboretum

Under the direction of the Advancement Manager, the Membership Coordinator implements The Arboretum’s membership program, which includes database management, membership recruitment and retention, member benefits best practices and engagement efforts to achieve monthly and annual membership goals. This position also assists the Advancement Manager in successfully cultivating, soliciting and acknowledging memberships and gifts through direct mail, on-line giving, face-to-face engagement and membership engagement events.

 

Job Responsibilities

·  Maintain The Arboretum’s member database, manage all membership data input/output, and ensure accurate recordkeeping.

·  Enter membership gifts and data. Generate reports and other processes to effectively manage the membership program, events and communication efforts including accurate tracking of member activities from email clicks and website usage.

·  Partner with the Advancement Manager to identify prospective members; take steps to increase membership growth; attend key functions/events and find opportunities to network and/or make presentations on the benefits of membership; and develop systems to track effectiveness of recruitment strategies.

·  Implement the membership renewal process. Compose and edit membership letters and emails for renewing members. Coordinate membership renewal mailings, promotions and monthly email newsletter. Track membership and engage staff in member recruitment and retention strategies.

·  Collaborate across departments to create member-only experiences and ensure member benefits are being adhered to.

 

Qualifications

·  Bachelor’s degree in marketing, communication, public relations or related field, or an equivalent combination of education, training and experience.

·  At least two (2) years of demonstrated professional experience in member, donor and/or customer related services.

·  Experience with database management and proficiency with Microsoft Office and Google Suite.

·  Exceptional communication skills (verbal, written and interpersonal).

·  Critical thinker with a strong work ethic, high level of attention to detail and the ability to multi-task.

·  Ability to exercise tact and discretion in handling confidential information and interacting with members and donors.

·  Strong analytical and strategic thinking skills, including the ability to analyze data and create engagement plans.

·  Ability to work well on your own, troubleshoot and resolve issues independently.

·  Flexibility to work evening and weekend hours.

 

Organizational Culture

At The Dawes Arboretum, our staff members are dedicated team players, determined problem solvers and resourceful stewards who are committed to an atmosphere of respectful, honest and open communication. Our work environment is one of high energy, high activity and mutual support. We provide opportunities for learning, professional development and a gratifying work experience.

 

To Apply

If interested, please forward a cover letter and resume no later than Tuesday, July 26, 2022 to [email protected]

 

To apply for this job email your details to hr@dawesarb.org