Annual Giving and Grateful Patient Operations Specialist

  • Full Time
  • Columbus, OH
  • Salary Range: $18.61 – 24.81 per hour

Website The Ohio State University

Department:

Advancement | Development General

Position Overview

The Annual Giving and Grateful Patient Operations Specialist will manage a wide range of complex administrative operations including implementing, coordinating, and monitoring annual giving and medical center data projects, interacting with internal and external constituents, managing budgets and data, and preparing basic reports and presentations.  Reporting to the Director of Individual Giving and Analytics, this position will collaborate and build relationships across the Medical Center and Health Science Colleges Advancement Team to further the goal of acquiring and growing a robust donor and grateful patient pipeline.

The Specialist operates as a collaborator with strong attention to detail and accuracy, judgment, discretion, and fiscal responsibility to include managing expenditures against an established budget. They must be adaptable to shifting priorities and demands and be able to balance a workload of varied tasks.

All members of Advancement are part of creating an inclusive culture that inspires and exceptionally diverse and talented team and are measured on their adherence to the following core competencies: Leadership, Continuous Improvement, teamwork and Collaboration, and Communication/Interpersonal Effectiveness.

About the Wexner Medical Center

One of the nation’s leading academic health centers, The Ohio State University Wexner Medical Center offers health care services in virtually every specialty and subspecialty in medicine. Thousands of patients come to us each month for treatments and services they can’t find anywhere else. Our clinical areas of distinctiveness are Cancer, Heart, Neurology, Transplantation, Diabetes, Musculoskeletal, Digestive Diseases and Critical Care. At Ohio State Wexner Medical Center, we’re driving breakthrough health care solutions to improve people’s lives.

Duties and Responsibilities

60%  – Assists with a variety of acquisition, annual giving, and grateful patient campaigns and tactics; project manages initiatives to keep the team on track using tools such as Workfront and Teams to share information. Coordinate with a variety of teams and vendors to ensure project management is optimized.  Using tools such as Tableau, produce reports on a regular basis to drive the growth of annual giving and grateful patient pipelines forward. Monitor and code all requests for communication opt-outs.  Maintain budget tracking and submission of requests into the workday system.  Participate actively in culture of philanthropy initiatives, tracking and reporting for the efforts.

30%  – Maintains data records for the broader medical center advancement team.  Maintains access and distribution lists for team memberships in outlook and Microsoft teams.  Assists with gathering data for benchmarking surveys for the team.

10%  – Contributes to Advancement by fostering and exhibiting teamwork; participates on internal committees/workgroups as appropriate; performs other duties as assigned.

Performance Objectives

First month

  • Become familiar with the overall structure, resources, and processes of university and medical center development.
  • Develop an understanding of the Department of Advancement and fundraising priorities across the medical center.
  • Build relationships with college, unit, and central advancement partners including constituent experiences, prospect development, donor relations, and development communications.

First 2-3 months

  • Begin to learn reporting tools and generate basic reports.
  • Learn workflow to generate outreach and begin to assist in project management.
  • Learn best practices for department related to project management for the advancement operations team.

First 12 months

  • Take ownership of project management for your team and identify efficiencies and areas to improve.
  • Develop strong and trusting relationships across the advancement team and with external vendors.
  • Participate in professional development to continue learning best practices and strategies.

Required Qualifications

  • Bachelor’s degree in related field or an equivalent combination of education and experience
  • Excellent interpersonal skills
  • Excellent operational and organizational skills
  • Ability to operate with a high level of discretion in appropriate use and sharing of data

Desired Qualifications (We are dedicated to building a diverse and inclusive workplace and encourage you to apply even if your experience does not align perfectly)

  • One year of experience working at a non-profit institution
  • Experience with a customer relationship database
  • Proficiency in Excel and Project management
  • Experience working in a university, college, or medical advancement environment

 

The Office of Advancement is committed to providing tools and resources for you to learn our business, proprietary databases, university-specific processes, and advancement practices.

Commitment to Inclusion

The Office of Advancement is committed to active allyship in addressing and dismantling the inequities created by systemic racism and implicit, long-held bias. We pledge to act with kindness, respect, and integrity at all times; trust ourselves and our colleagues and empower their whole identities; and hear and see our colleagues’ ideas, voices, and perspectives, acknowledging that we are better together.

You Need to Know

Aside from the unparalleled benefits of working for The Ohio State University and working in the diverse, smart, enjoyable, and growing city of Columbus, Ohio, this opportunity will provide exceptional rewards that arise from working for an institution doing worldwide life-changing teaching and research. Learn more here:  https://hr.osu.edu/careers/.

To learn more and apply, please visit: https://osujoblinks.com/tulk

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender, gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, pregnancy, race, religion, sex, sexual orientation, or veteran status.

To apply for this job please visit osujoblinks.com.