Donor Experience Senior Associate

  • Full Time
  • Columbus, OH
  • Salary Range: Target Hiring Range: $ 49,800 - 66,400

Website The Ohio State University

Donor Experience Senior Associate
The Ohio State University
Columbus, Ohio


Advancement | Development General


Position Overview
The Wexner Medical Center Donor Experience team collaborates with colleagues from across the medical center, Health Science Colleges, Advancement, and the University to create opportunities to engage donors and show appreciation for and impact of their giving. The Wexner Medical Center Donor Experience team serves three interrelated, but specific donor audiences: donors to the Wexner Medical Center (WMC), OSUCCC/James, and the Health Sciences Colleges.

The Donor Experience Senior Associate is responsible for assisting the Director of Donor Experience with developing, executing and evaluating comprehensive donor experience programs and engagements designed to inspire donors to the WMC units, including the OSUCCC/James and College of Medicine. The Donor Experience Senior Associate assists in developing engagement strategy for targeted and/or global donor audiences that occur on both an ongoing and/or annual basis, as well as developing and driving individual/one-off experiences that move donors along the philanthropic continuum from engagement to donation to stewardship. The Donor Experience Senior Associate is also responsible for partnering with assigned development officers from WMC units, including the OSUCCC/James and College of Medicine to develop and execute stewardship plans for cultivating prospects and donors through engagement and stewardship activities.

Reporting to the Director of Donor Experience, the Donor Experience Senior Associate operates with a high degree of organization, attention to detail, critical thinking and creativity. They must have polished interpersonal skills and be capable of interacting successfully with leadership, development officers, donors, physicians, administrators and other key stakeholders.

All members of Advancement are part of creating an inclusive culture that inspires an exceptionally diverse and talented team and are measured on their adherence to the following core competencies: leadership, continuous improvement, teamwork and collaboration, and communication/interpersonal effectiveness.


Duties and Responsibilities

55% – Assists the Director with identifying, executing, and evaluating comprehensive donor experience programs and engagements designed to demonstrate impact, appreciation and engagement of targeted and/or global donor audiences to the WMC units, inclusive of the OSUCCC/James and College of Medicine to include but not limited to leadership annual giving, new donors, grateful patients, foundation/corporate relations, scholarship, or faculty/staff giving; assists Director in building out creative programs and documented processes to provide consistency across the Donor Experience team; collaborates with leaders, peers, physicians, faculty and advancement colleagues across the institution to ensure success of engagements and amplify impact; works collaboratively with peers across the WMC Advancement Operations team to achieve the strategic objectives outlined by leadership related to the donor experience team.

40% – Partners with assigned development officers to develop and execute annual plans for stewarding donors and cultivating future giving through engagement activities including but not limited to impact reporting, major gift and required stewardship, cultivation/engagement events, and additional personalized stewardship and cultivation efforts; partners with WMC Advancement Services to ensure that all gifts, pledges and commitments are properly acknowledged, impact of donations is articulated correctly, and recognition for gifts celebrated appropriately; works collaboratively with Development Communications to elevate donor impact stories and create opportunities for acknowledgment and appreciation; tracks engagement touchpoints for donors and prospects in The Advancement System (TAS); provides post-engagement analysis to show ROI and makes recommendations for future activities; serves as an advocate across the university for individual donors, helping to resolve problems, questions, and concerns; provides excellent customer service as a primary contact for donors and internal partners.

5% – Miscellaneous

Completes special projects and performs other duties as assigned.


Required Qualifications

  • Bachelor’s degree in related field or an equivalent combination of education and experience.
  • 2 years of professional experience in stewardship, donor relations, or related development work
  • Desired Qualifications: (we encourage you to apply even if your experience is not a 100% match with the desired qualifications)
  • 2+ years of experience working in higher education, particularly for a large university-related medical center or other healthcare fundraising organization
  • 2 years of experience in stewardship, donor relations or related development work at The Ohio State University
  • Demonstrated success planning and implementing strategic engagement opportunities
  • Experience working in an alumni/donor/customer database


The Office of Advancement is committed to providing tools and resources for you to learn our business, proprietary databases, university-specific processes, and advancement practices.


Apply online


Commitment to Inclusion
The Office of Advancement is committed to active allyship in addressing and dismantling the inequities created by systemic racism and implicit, long-held bias. We pledge to act with kindness, respect, and integrity at all times; trust ourselves and our colleagues and empower their whole identities; and hear and see our colleagues’ ideas, voices, and perspectives, acknowledging that we are better together.


You Need to Know
Aside from the unparalleled benefits of working for The Ohio State University and working in the diverse, smart, enjoyable, and growing city of Columbus, Ohio, this opportunity will provide exceptional rewards that arise from working for an institution doing worldwide life-changing teaching and research. Learn more here:


Closing Statement
The Ohio State University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or gender identity, national origin, disability status, or protected veteran status.

In accordance with the Disaster Preparedness and University State of Emergency Policy 6.17 this position has been designated as a standby position.


Additional Information:
Target Hiring Range: $ 49,800 – 66,400


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