Product Manager – Fundraising Software

Website The Wells Foundation

Private Family Foundation

The Wells Foundation Job Posting

Job Title: Product Manager Fundraising Software
FSLA Classification: Exempt (Salary)

The Wells Foundation is a private family foundation created in 2001 with the mission of pushing the bounds of philanthropy and creating value for the community through social innovation, impact investing and leadership development. The Wells Foundation has multiple technology oriented social enterprises that supports peer-to-peer fundraising for over 120 nonprofits in 40 states.

Objectives of this Role:

As a Product Manager you will leverage your fundraising experience to help nonprofits understand the benefits of peer-to-peer fundraising, support configuration and implementation of our solution, solicit input from customers and industry research to drive new innovations for our product roadmap, and work collaboratively with our technical development team for products enhancements and quality control.

Essential Functions and Key Responsibilities:

Marketing and Communications: Provide input and recommendations on marketing materials utilized to promote the benefits of our solutions and lead the maintaining all training materials as new enhancements are developed.

Implementation Project Management: Work collaborative with event organizers to document the structure and details of their event, develop timeframes for product launch, and assist with training of all event personnel.

Best Practices: Leverage our experience of supporting walk, runs, and rides to share fundraising best practices to new client and team captains. Leverage our data analytics tools to create customized reports that helps event organizers monitor the effectiveness of their fundraising strategies.

Customer Service:  Assist with support questions from event participants, team captains, and donors.

Product Innovation: Work collaboratively with our development, social media, and customer support team to evaluate new enhancements and features suggested by clients. Lead the implementation of new features with extensive software testing prior to product releases.

Skills and Experience

Excellent written and oral communications

Superior project management and interpersonal interactions

Non-profit experience managing public fundraising events preferred.

Extensive use of fundraising software

Ability to maintain a keen attention to detail, multitask, and work well under pressure

Natural tendency to be curious, positive and creative

Team player who collaborates well with others

Sincere empathy for the nonprofit sector and the value they bring to our community


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