Development Services Coordinator

Website The Ohio State University

Position Overview

The Ohio State University’s Office of Advancement seeks a Development Services Coordinator to utilize Ohio State’s proprietary database to maintain accurate and up-to-date information on supporters of the university. Key data such as biographical and charitable donation information are maintained to assist in advancing the mission of Ohio State. This position interacts with a wide variety of external and internal audiences including alumni, donors, friends of the university and faculty/staff regarding philanthropic giving and biographical information. The database in which this role becomes an expert includes highly sensitive financial information and the Coordinator must operate with the utmost confidentiality and ensure compliance with all federal and university regulations regarding charitable giving.

The Development Services Coordinator assesses, researches, and resolves inquiries and concerns and uses substantial judgment and independent decision-making authority to provide excellent customer service. The Development Services Coordinator is expected to: demonstrate accuracy and thoroughness; be a self-starter with strong sense of discipline, problem-solving ability, sound judgment and follow-through; have the ability to read, analyze and interpret information; be adept at adhering to critical policies, procedures and quality controls in relation to gift and biographic data; have strong interpersonal (oral and written) and organizational skills; be comfortable working with a computer, scanners, database and other related hardware/software; and have experience with Microsoft Office Suite.

All members of Advancement are part of creating an inclusive culture that inspires and exceptionally diverse and talented team and are measured on their adherence to the following core competencies: Leadership, Continuous Improvement, teamwork and Collaboration, and Communication/Interpersonal Effectiveness.

Duties and Responsibilities

60% Operates with a high degree of independence, discretion and responsibility regarding sensitive financial information. Accepts donations in accordance with University Audit regulations (i.e.: reconciles bank deposits and daily credit card transaction); Performs research (i.e.: LexisNexis, online investigation, correspondence with donors, advancement officers and fiscal officers) to identify donors, with mindfulness of the tax, stewardship and reporting implications. . Maintains an ongoing knowledge of IRS, PCI and OSU Fiscal policies. Responsible for managing biographic updates and data quality in the TAS database (i.e. relationships, contact information, communication preferences, etc.). Recommends processing procedures and makes suggestions for improving efficiency and accuracy. Runs and analyzes regular reports to check for data inconsistencies and completes record reconciliation/adjustments to both gift and biographic data as needed.

30% Provides exceptional oral and written customer service to address inquiries from a wide array of constituents, maintaining a high level of confidentiality and professionalism. Independently researches and retrieves information from software for internal and external audiences as needed. Communicates with constituents about IRS and University regulations regarding charitable giving. Provides general office support.

10% Assumes special projects and other duties as assigned by the Assistant Director, Associate Director or Director; serves on department committees, formulates policies, and disseminates this information to staff as needed. Responsible for routinely cross-training and documenting processes/procedures to ensure an adequate deep bench within the department

Required Qualifications

Per CCS guidelines:

  • One (1) years’ experience in customer service or communications, including analyzing & interpreting information.
  • Six (6) months’ experience in operation of computer and related peripheral equipment.
  • Three (3) months’ experience in information research and analysis.

Desired Qualifications (We are dedicated to building a diverse and inclusive workplace and encourage you to apply even if your experience does not align perfectly)

  • Two (2) years of relevant experience.
  • Associate degree in relevant field.
  • Strategic focus to improve and promote quality and efficiency.
  • Technical aptitude toward data quality and management.
  • Experience researching, analyzing, and interpreting complex information.
  • Experience and/or training in customer service or communications.

The Office of Advancement is committed to providing tools and resources for you to learn our business, proprietary databases, university-specific processes, and advancement practices.

Commitment to Inclusion

The Office of Advancement is committed to active allyship in addressing and dismantling the inequities created by systemic racism and implicit, long-held bias. We pledge to act with kindness, respect, and integrity at all times; trust ourselves and our colleagues and empower their whole identities; and hear and see our colleagues’ ideas, voices, and perspectives, acknowledging that we are better together.

You Need to Know

Aside from the unparalleled benefits of working for The Ohio State University and working in the diverse, smart, enjoyable, and growing city of Columbus, Ohio, this opportunity will provide exceptional rewards that arise from working for an institution doing worldwide life-changing teaching and research. Learn more here:  https://hr.osu.edu/careers/.

How to Apply

To learn more and apply, please visit: https://osujoblinks.com/v6ie

Please visit www.advancement.osu.edu to find out more about Ohio State’s Office of Advancement. Questions may be directed to Steph Mizer, Senior Manager, Talent Acquisition at [email protected]

The Ohio State University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or gender identity, national origin, disability status, or protected veteran status. The university is committed to establishing a culturally and intellectually diverse work environment, encouraging all members of our learning community to reach their full potential. We are responsive to dual-career families and strongly promote work-life balance to support our community members through a suite of institutionalized policies and practices.

To apply for this job please visit osujoblinks.com.