Philanthropy, Database and Stewardship Manager

Website Volunteers of America Ohio & Indiana

Offer Hope Restore Dignity Transform Lives

The Philanthropy, Database and Stewardship Manager is an organized and detailed-oriented individual who manages the fundraising systems, donor stewardship, and general operations of the Development Department.  The Philanthropy, Database and Stewardship Manager is responsible for overseeing and managing the quality and integrity of the donor database, donation related software, policies and procedures, and data quality control.  The Philanthropy, Database and Stewardship Manager develops and uses donor tracking systems, manages assigned donor groups, and leads the donor stewardship efforts.  The Philanthropy, Database and Stewardship Manager also provides assistance to the development, engagement and communications teams.  This position reports to the Vice President of Development.

Position Highlights:

Fundraising System and Data Management

  • Manages and serves as primary point of contact for Raiser’s Edge (REnxt) and fundraising software for core development operations. This includes serving as primary liaison for fundraising software with the national office development team.
  • Manages individual, corporate, organization, and foundation gift processing to include data entry for all gifts and pledges. Oversees data management for other non-financial giving.
  • Generates gift acknowledgement letters and other donor correspondence such as billing, invoicing, and other correspondence as needed.  This includes print and email communications with donors.
    Donor Engagement, Stewardship, and Analysis
  • Provide tracking reports for donor segments, points of contact, moves management etc. to the Development team to ensure all donors are receiving regular touches and updates from their relationship manager.
  • Recruit, manage and steward donors participating in the monthly giving program.
  • Researches and builds donor portfolios for major donors, foundations, and corporations.
  • Leads and manages the centralized stewardship plan for all donor groups. Develops and implements strategies and tactics for stewardship, recognition, and engagement to ensure a well-managed and coordinated approach to overall donor engagement and stewardship.

Development Administration

  • Serve as primary liaison for the development department.
  • Oversee responses to donor inquiries and complaints via phone, email, or letter, including addressing problems with checks, credit cards, EFT, and stock gifts.
  • Measures and reports fundraising progress against goals set in strategic plan and by campaign or project.
  • Attends special events when requested, as a representative of Volunteers of America.
  • Manages department expenses, billing and reconciliation of donations and expenses with Finance Department.
  • Manges departmental calendar and meetings, including reports, fundraising campaigns, ongoing communications, and minutes.

Education, Experience & Licensure

  • A Bachelor’s degree preferred with education reflecting nonprofit management, writing, communications, business management. Certifications in fundraising and nonprofit management also accepted.
  • Full working knowledge of development information systems and software, preferably Raiser’s Edge. Knowledge and experience with information management, tools and analysis as it applies to development processes.
  • Experience with donor stewardship and relationships. Must maintain donor confidentiality at all times.
    At least five years’ experience in development with a nonprofit organization.
  • Excellent written and verbal communication skills and abilities.  Incumbent must possess the ability to professionally represent the Department and Volunteers of America, and effectively interact with a multicultural and diverse workforce and donor base.
  • A valid Driver’s License and a driving record that is in compliance with Volunteers of America are required for occasional travel to event sites.

Other Skills and Abilities:

  • Must be computer literate and possess experience in database management such as Microsoft Office Suite, Raiser’s Edge, Fundraise Up, Blackbaud, ClearView, Salesforce, Tapestry and/or Donor Perfect.
  • Must demonstrate excellent organizational skills with attention to detail.
  • Must be able to perform each essential duty with accuracy, a high level of satisfactory skills, and with minimal supervision.

Benefits & Pay:
$48,000 to $56,000 annually, based on experience. We offer a generous benefits package including paid time off, medical, dental, vision, and a 403b with company match.

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