Assistant Vice President, Constituent Experiences

The opportunity for innovation and creativity abound in the new Assistant Vice President (AVP), Constituent Experiences role in University Advancement. The incumbent will help shape this redesigned position and will collaborate and engage with leaders across the university to create comprehensive donor and constituent experiences. The AVP will also lead a large and dynamic team of individuals.

General position overview:
The Assistant Vice President, Constituent Experiences, reports to the Associate Vice President of Advancement Services and Deputy Campaign Director. The incumbent will develop and deliver a comprehensive donor and constituent experience plan inclusive of stewardship, recognition, and engagement strategies for all donors, prospective donors, alumni, volunteers, and other university constituents. Outcomes of these strategies are intended to increase donor retention and satisfaction and help build the pipeline for major and principal giving. The incumbent will bring the expertise necessary to lead and encourage collaboration among the donor relations, stewardship, and events teams, serving as an architect for a plan that works in harmony across these functions as well as the Ohio University Alumni Association (OUAA) and brings value to the front-line fundraising and alumni relations teams. They will engage internal colleagues, donors, and alumni alike and have a customer/donor-centered approach to strategic planning and leadership. As a central advancement services partner, this service mindset is especially important for internal partners across the University. Relationship management and strategic, systems thinking will be key to this leader’s success.

Primary responsibilities:
1. Serve as the architect for and oversee the implementation of a comprehensive plan that creates a meaningful and memorable experience for the constituent (donor, volunteer, alumni, etc.), from first engagement to first gift, to major gift, to planned gift. Activities will be focused on reinforcing lifelong relationships, deepening emotional connections and commitment, and communicating return on investment (philanthropic, volunteer, and experiences). Work in close concert with the Senior Associate Vice President of Development and Campaign Director on collaborative engagement and stewardship strategies for the major giving, principal giving, and stewardship programs, and overall Advancement programs in support of donor relationships and stewardship. (30% of time)
2. Foster collaboration between events, stewardship and engagement teams through oversight of each department: (30% of time)
-The Advancement Events team will lead the strategy for donor, alumni, volunteer engagement experiences across the division with input from Advancement and University partners. The events team will establish an annual plan of centralized local and regional events that can serve multiple purposes. The events team will ensure the consistent delivery of high-quality experiences across platforms — in-person, hybrid, online. Develop and refine systems and workflows to ensure timely and efficient service to partners. Work in close concert with the Associate Vice President of Alumni Relations on collaborative engagement strategies.
-The Stewardship and Gift Administration team will lead the strategy for donor acknowledgment, fund management and impact reporting with a goal of increasing donor retention and satisfaction.
-The Donor Relations and Volunteer Experience team will focus on the top tier of the donor population, looking for highly personal ways to keep donors and volunteers engaged and happy with their experience.
3. Serve as the chief strategist for the donor stewardship program and support the leadership of the Stewardship team in support of Advancement goals as well as the University’s colleges/units/campuses. Evaluate projects and initiatives to determine whether they should move forward and/or if they can be supported by the Stewardship and Donor Experiences teams. Work with University leadership and volunteers on the role they play in stewardship and engagement activities. Work with key volunteers of The Ohio University Foundation Board of Trustees and OUAA Board of Directors on initiatives that support University Advancement’s and Ohio University’s mission and vision. (10% of time)
4. Be the primary donor relations and stewardship liaison to internal stakeholders including: the CEO/VP and the leadership team, unit-based officers, campaign leadership, and university communications. The AVP, Constituent Experiences will work closely with these stakeholders to fully understand the stewardship needs of the organization, foster collaboration and efficiencies, and initiate strategies that will make a positive impact. (10% of time)

LOCATION and TRAVEL:
– University Advancement values in person collaboration and relationship building and therefore takes a hybrid approach that combines remote and in-office work days across the division. Unless traveling on university business, staff, including this position, work onsite multiple days per week. The AVP will work from the Athens, Ohio campus and may have the option to participate in the unit’s hybrid approach, upon approval.
– The AVP must have the ability and willingness to travel.

About University Advancement:
The Division of University Advancement is a multi-faceted unit within Ohio University that builds and strengthens relationships that inspire investments of time, talent, and treasure in the University and its mission. The Division engages alumni and friends in the life of the University and secures private support that advances the University’s strategic initiatives. Through local, regional, state, and worldwide engagement, University Advancement shares OHIO’s story and furthers its mission and vision across the globe. The Division of University Advancement is committed to excellent customer service, fostering collaborative work environments, and celebrating a culture of diversity and inclusion.

Minimum Qualifications:
– Bachelor’s degree

– 8 years experience in Advancement, Donor Relations/Stewardship, or related

– 5 years management experience

An equivalent combination of education and experience may also be considered.

Preferred Qualifications:
-Master’s degree

Salary and Benefits:
The full salary range for pay grade 22 is $110,178 to $194,560. The targeted hiring salary for this position is $110,178 to $151,497. Salary negotiated at the time of offer will be commensurate with education and experience while also considering internal equity. For more information on compensation, pay structures, and Pay Administration Guidelines please visit: https://www.ohio.edu/hr/compensation-pay and https://www.ohio.edu/hr/compensation-pay/pay-administration-guidelines

RELOCATION allowance or SIGN ON BONUS of up to 10% of the base salary may also be available!

Employees also enjoy a generous benefits package including, but not limited to, medical, dental, vision, short term disability, life insurance, retirement benefits, educational benefits for themselves AND qualified dependents, domestic partner benefits, PAID parental leave, adoption benefits, generous PAID time off, and access to professional development programs. More detailed plan information can be found at: https://www.ohio.edu/hr/benefits